These guys provided the single best retail experience I can remember. We stained a white-ish rug with red wine. Tried to clean it ourselves. Put off taking it in. Fretted about talking it in vs. throwing it out. Ultimately took it to this place. They were amazingly nice, helpful, honest. When one cleaning didn't get it out they found a different, specialist provider who did. Somehow the ultimate price was lower than they originally quoted me. I wish I had more stained rugs so I could patronize them more often. - Seth L, Chicago, Il, 3/4/12
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